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Terms and Conditions

Payment Terms - New Accounts:

  • Customers may pre-pay their first order with a check, money order, or credit card (Visa or MasterCard only), or apply for credit terms.
  • Orders prepaid by check will be processed after at least five (5) business days from the date of receipt.
  • No C.O.D. orders.
Credit applications:
  • We will provide a credit application to be submitted for Net 30 terms.
  • All information on the credit application should be verified as complete, accurate and up to date.
  • All credit applications must include at least four (4) currently active vendor references with up to date phone numbers, fax numbers and addresses listed.
Please contact your references in advance to assure they will respond to credit inquiries. Complications in contacting your references may delay the credit approval process by four (4) weeks or more.

Net 30 Payment Terms:

  • Prior to approval of Net 30 terms, customers must submit a signed credit application. The credit approval process may take up to four (4) weeks.
  • No new shipments will be allowed on any accounts in arrears.
  • Credit limits will be set based on volume and credit history.
  • Payment history is closely monitored. Consistently late payments will result in loss of credit terms and customer will be required to prepay future orders.
Collections: Failed attempts to collect delinquent invoice payments will result in the use of an outside collection agency.

Minimum orders/re-orders: $150.00

  • All orders less than minimum are subject to prepayment terms.
  • All orders below $100.00 must be prepaid and are subject to a $10.00 service charge.
Placing Orders:
Please submit all orders via fax. Any changes must also be submitted in writing.
Please include the following on all orders:
  • Billing Terms.
  • Customer Account Number, if available.
  • Bill-To and Ship-To addresses, buyerÍs name and numbers.
  • Rep Company name on the order, as well as the salespersonÍs name.
  • Ship Date, Cancel Date, and customerÍs Backorder preference.
  • Routing instructions, freight terms, preferred carriers, phone numbers, contacts, etc.
  • Item Numbers and Descriptions.
  • Place orders by units (i.e. number of items), not cases.
  • Merchandise must be ordered in multiples of case pack quantities only.
  • Total the orders, including any applicable discounts.
  • Use net unit cost; not case pack cost, when totaling orders.
  • Any special terms or arrangements must be included on the order with prior authorization.
Assortments: All assortments are pre-packed right off the production line. Each assortment will have a minimum of three (3) different images. We cannot custom pack any assortment. The best way to get a specific image is to order it as a solid pack, if available.

Cancel Date: Please have cancel dates on all orders. We cannot be responsible for return of back orders unless it is specifically noted on the orders "No Back Orders Allowed." If order says "Back Orders OK," we will ship until 60 days after the original ship date, or until the cancel date of the order.

Lead-Time: Normal lead-time is three (3) weeks. From October through December it can be up to five (5) weeks.

Cancellations: Cancellation requests must be received in writing five (5) business days prior to the requested ship date.

Problem Orders: We will attempt to contact either the sales rep or buyer three times within 30 days. If there is no response after 30 days, the order will be cancelled.

Freight:

  • All merchandise is shipped F.O.B. Holyoke, MA, Prepaid & Added to the invoice.
  • For Prepay & Add shipments, we primarily use UPS and Fed Ex Ground delivery services.
  • Standard freight charges, based on size of order and location of delivery address apply to all orders, including backorders. If no specific routing instructions are provided, we will ship at our discretion.
  • If you prefer a Collect shipment, please provide detailed, written routing instructions with contact name and phone number for our warehouse to make freight arrangements.
Defectives:
  • Customer or Rep must contact us for authorization on disposition of defective product.
  • All claims must be made within five (5) days of receipt of shipment.
Returns:
  • All sales are final.
  • Returns will not be accepted without prior authorization.
  • You must contact us for a Return Merchandise Authorization number.
  • All returns are subject to a 10% restocking fee.
  • For refused shipments, the customer is liable for shipping charges and a 10% restocking fee.

Terms and conditions are subject to change without notice.




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